Facebook Icons Help Shaftesbury Care Home Staff Appreciate Residents’ Unspoken Feelings

Shaftesbury’s Castle Hill House and Cedars Nursing Home are both owned by a Shaftesbury-based charitable trust. Head of homes, Jenny Davies, says that the homes have remained coronavirus-free during both lockdowns.

Jenny Davies

Jenny’s team has devised ways for residents to see their loved ones whilst remaining COVID-safe. And they assess residents’ moods and emotions by using emoticons – the facial expression icons you see used on social media.


The results have given staff a better understanding of what residents want.